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Frequently Asked Questions
Product Information
Each MyCavell ring is crafted with natural gemstones set in 925 sterling silver. Our signature hidden rose quartz inside the band symbolizes love, healing, and emotional balance making every piece meaningful inside and out.
We use premium 925 sterling silver and ethically sourced natural gemstones from India. All pieces include a hidden rose quartz and come with a certificate of authenticity.
Yes, all our gemstones are natural and certified. You'll receive an authentication certificate with each purchase.
Yes, our rings are designed for both elegance and durability. With proper care, they are perfect for everyday use.
Sterling silver may tarnish over time but is easily restored with regular cleaning. Our high-grade silver rarely causes discoloration, even for sensitive skin.
Sizing & Jewelry Care
Use our downloadable ring sizing guide or request a free ring sizer. For the most accurate results, visit a local jeweler.
We offer one free resize (within one size) within 30 days of purchase.
Use the included polishing cloth. Avoid moisture, perfumes, and chemicals. Store your piece in a cool, dry place.
Use our downloadable ring sizing guide or request a free ring sizer. For the most accurate results, visit a local jeweler.
Warranty & Aftercare
Our 12-month warranty covers manufacturing defects like loose stones or structural faults. It doesn't cover wear and tear, accidental damage, or unauthorized modifications.
Email support@mycavell.com with your order number, photos of the issue, and a brief description. We'll guide you through the process.
Not at this time, but our support team is happy to help even after the warranty ends.
Payments & Orders
We accept major credit/debit cards, UPI, net banking, digital wallets, and PayPal for international orders.
Yes, we use encrypted and secure payment gateways. We never store your payment details.
Yes, we offer Buy Now, Pay Later options at checkout, depending on your location.
Yes. Contact our support team to explore custom payment options for large purchases.
SHIPPING & DELIVERY
United States: 5-7 business days | International: 7-16 business days | Express options available at checkout
Yes, we ship worldwide. Charges and timelines are calculated at checkout.
You'll receive a tracking number via email once your order ships.
Each piece is delivered in elegant, secure packaging that’s perfect for gifting.
Contact us at support@mycavell.com with your tracking number. We’ll resolve it with our shipping partners.
Returns & Exchanges
Returns are accepted within 30 days of delivery for unworn items in original packaging with proof of purchase.
Email support@mycavell.com with your order number and reason. We’ll share instructions and a prepaid label if eligible.
Customized or engraved jewelry, gift cards, worn or damaged items, items without original packaging.
The customer, unless the item was incorrect or defective.
Boutique items are eligible for exchange only, not refunds.
Within 5-7 business days of receiving your returned item.
Customization & Gifting
Yes, we offer select customizations like engraving or stone selection. Contact support@mycavell.com for details.
Yes. Every piece comes in elegant packaging, with premium wrapping options available at checkout.
Absolutely. Use the recipient's address at checkout, we'll handle the rest.
Yes. Digital gift cards are available in multiple denominations at MyCavell.com.
Yes. Retailers can contact wholesale@mycavell.com with their business credentials.
Wholesale & Bulk Orders
Yes. Retailers can contact wholesale@mycavell.com with their business credentials.
Minimums vary by product. Our team will confirm based on your selection.
Email wholesale@mycavell.com. Applications are reviewed within 5-7 business days.
Yes, for orders over 20 pieces. Contact us for a custom quote.
Typically 2-4 weeks. Rush options may be available.
Yes. Approved wholesale partners receive access to product assets and promotional support.
Contact Us
General inquiries: support@mycavell.com | Wholesale: wholesale@mycavell.com. We respond within 24 business hours.
Reach out anytime! We're happy to help and ensure your experience at MyCavell.com is exceptional.